Terms & Conditions

For the purposes of these terms and conditions,
Luggage-Point UKENA Limited (CRN 08240052)
Luggage-Point (BHX) Limited (CRN 08977917)
Luggage-Point (EDI) Limited (CRN 09168117)
Who are registered in England and Wales at Unit 27, Apex Business Village, Cramlington, Northumberland, NE23 7BF, shall be collectively known as Luggage-Point.


 

Retail Returns Policy
Left Luggage
Lost Property
Shipping
Mail It On


 

Retail Returns Policy

Luggage-Point operates the following goodwill returns policy:
Goods must be returned within 30 days of purchase otherwise no returns will be accepted.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and in a saleable condition.
In the event that you wish to return your goods, Luggage-Point will offer to exchange your items or offer a credit note to the receipt value of your goods.
In order to be eligible for an exchange or credit note, you must satisfy the following conditions:
– You must have your receipt.
– The item(s) must be in their original packaging and in a saleable condition.
– You must be returning within 30 days of purchase.
Unfortunately, we cannot accept returns on sanitary or hygiene products including earplugs, perishable goods or items where a security seal has been broken.
Credit notes are valid for a period of 30 days. No extensions will be provided under any circumstance.
This policy does not affect your statutory rights.
 

Left Luggage

Our terms and conditions
Definitions
(a) When the following words with capital letters are used in these Terms, this is what they will mean:
(a.i) Event Outside Our Control: is defined in clause m;
(a.ii) Goods: the goods that you wish to deposit with Us for temporary storage;
(a.iii) Services: the storage of Goods for an agreed period of time in accordance with these Terms;
(a.iv) Terms: the terms and conditions set out in this document; and
(a.v) We/Our/Us: Luggage-Point
(b) When We use the words “writing” or “written” in these Terms, this will include e-mail unless We say otherwise.
Our contract with you
(c) These are the terms and conditions on which We supply Services to you. Please ensure that you read these Terms carefully.
(d) Please note that we are not authorised to accept Goods for storage which exceed a value of £5,000. We do not accept any liability for the storage of such Goods in the event that you use our Services and fail to notify Us of the value of your Goods exceeding £100. Perishable Goods shall be stored for a limited period of 24 hours. If such Goods are not collected within 24 hours we reserve the right to dispose of such items.
(e) We shall store the Goods in a manner and location as We deem appropriate.
(f) You warrant to Us that the aggregate value of any Goods stored with Us do not exceed £5,000 and that the Goods are not dangerous or harmful to any third party.
(g) Any Goods provided to Us for Storage will be subjection to inspection and scanning by Airport detection equipment prior to being accepted for storage. In the event that you do not agree to any inspection of the Goods We reserve the right to refuse to provide the Services to you and to notify the Airport Authorities and the Police.
(h) In the event that the Goods are not collected within one month of the agreed collection date we shall deal with the Goods as lost property and the Goods shall be passed to the lost property team operating at the Airport.
collection of goods
At the point of collection of the Goods the relevant receipt or ticket issued at that time of storage must be produced in order for Us to release the Goods. In the absence of the relevant receipt or ticket we require personal identification (passport or photo driving licence) confirming your identity as the original customer who deposited the Goods. If you are collecting the Goods on behalf of the original customer We require a signed form of authority from the customer accompanied by personal identification (passport or photo driving licence) of the customer.
Providing services
We will need certain information from you that is necessary for Us to provide the Services, for example, your name, address and contact telephone number. If you do not, after being asked by Us, provide Us with this information, or you provide Us with incomplete or incorrect information, We may make an additional charge of a reasonable sum to cover any extra work that is required. We will not be liable for any delay or non-performance where you have not provided this information to Us after We have asked.
Price and payment.
(i) The pricing structure for provision of the Services can be found in store and on Our website. The pricing structure may be varied from time to time.
(j) Payment for the Services must be made in advance. An excess charge shall be made where the Goods are left with Us for an excess period of time. This charge must be paid before the Goods will be released to you. A note of our excess charges can be found in store and on Our website. If you collect the goods before the agreed time and a refund is due, an administration charge of 10% of the refund value will be payable.
Our liability to you
(k) If We fail to comply with these Terms, We are responsible for loss or damage you suffer that is a foreseeable result of Our breach of the Terms or Our negligence, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and Us at the time we entered into this contract.
We do not exclude or limit in any way Our liability for:
(k.i) death or personal injury caused by Our negligence or the negligence of Our employees, agents or subcontractors;
(k.ii) fraud or fraudulent misrepresentation;
(k.iii) breach of section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession);
(k.iv) breach of the terms implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 (description, satisfactory quality, fitness for purpose and samples);
Events Outside Our Control
(l) We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under these Terms that is caused by an Event Outside Our Control.
(m) An Event Outside Our Control means any act or event beyond Our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks..
(n) If an Event Outside Our Control takes place that affects the performance of Our obligations under these Terms:
(n.i) We will contact you as soon as reasonably possible to notify you; and
(n.ii) Our obligations under these Terms will be suspended and the time for performance of Our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects Our performance of Services to you, We will restart the Services as soon as reasonably possible after the Event Outside Our Control is over.
Information about us and how to contact us
(o) Luggage-Point are registered in England and Wales. Our company registration numbers are 08240052, 08977917 and 08968117 and Our address is Unit 27, Apex Business Village, Cramlington, Northumberland, NE23 7BF.
(p) If you have any questions or if you have any complaints, please contact Us. You can contact Us by telephoning Our customer service team at 0330 223 0913.
How we may use your personal information
(q) We will use the personal information you provide to Us to:
(q.i) provide the Services;
(q.ii) process your payment for such Services; and
(q.iii) inform you about similar products or services that We provide, but you may stop receiving these at any time by contacting Us.
(r) We will not give your personal data to any other third party.
Other important terms
(s) This contract is between you and Us. No other person shall have any rights to enforce any of its terms.
(t) Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
(u) If We fail to insist that you perform any of your obligations under these Terms, or if We do not enforce Our rights against you, or if We delay in doing so, that will not mean that We have waived Our rights against you and will not mean that you do not have to comply with those obligations. If We do waive a default by you, We will only do so in writing, and that will not mean that We will automatically waive any later default by you.
(v) These Terms are governed by English law. You and We both agree to submit to the non-exclusive jurisdiction of the English courts. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
 

Lost Property

Our terms and conditions

Definitions
(a) When the following words with capital letters are used in these Terms, this is what they will mean:
(a.i) Event Outside Our Control: is defined in clause o;
(a.ii) Lost Property: goods that have been left unattended at the airport and given to Us for storage;
(a.iii) Retrieval Charge: the charge payable to Us to retrieve any Lost Property, the details of these charges can be found on our Website and in store;
(a.iv) Services: the storage and return of Lost Property for an agreed period of time in accordance with these Terms;
(a.v) Terms: the terms and conditions set out in this document; and
(a.vi) We/Our/Us: Luggage-Point
(a.vii) Item: the item(s) that have been lost by you and is registered and stored with Us.
(b) When We use the words “writing” or “written” in these Terms, this will include e-mail unless We say otherwise.
Our contract with you
(c) These are the terms and conditions on which We supply Services to you. Please ensure that you read these Terms carefully.
(d) Any Lost Property which is handed in to Us at the airport at which we are located will be stored for a period of 90 days from the date of receipt.
(e) Any Lost Property which has been claimed by the owner and notified to Us will be stored for a period of three calendar months from the date of receipt.
(f) Please note that Lost Property which We consider to be a large item and which has not been claimed within 14 days from receipt by Us will be subject to a daily storage fee in addition to the Retrieval Charge.
(g) Any Lost Property items which remained unclaimed for a period of 90 days from the date of receipt by Us shall become Our property and will be either auctioned, donated to charity, recycled or disposed of accordingly. Proceeds from auctioned items and unclaimed currency shall be re-distributed towards Our operational costs of providing the Services.
(h) Any Passports handed in to Us will be held for a period of 14 days from the date of receipt, after which they shall be handed over to the Airport Police/UK Border Force unless they have been requested by those authorities to be surrendered before that date.
(i) In the event that any driving licences are handed in to Us we shall write a letter of notification to the owner of the driving licence at the address stated on the licence.
(j) We shall store the Lost Property in a manner and location as We deem appropriate.
(k) Any Lost Property held by Us will be subject to inspection and scanning by Airport detection equipment prior to being allocated to storage.
collection of LOST Property
At the point of collection of the Lost Property we shall require a full description of the Lost Property item in addition to personal identification (passport or photo driving licence) confirming your identity as the owner where possible. If you are collecting the Lost Property on behalf of the owner We require a signed form of authority from the owner accompanied by personal identification (passport or photo driving licence) of the owner.
Providing services
We will need certain information from you that is necessary for Us to provide the Services, for example, your name, address and contact telephone number. If you do not, after being asked by Us, provide Us with this information, or you provide Us with incomplete or incorrect information, We will be unable to release the Lost Property item to you. We will not be liable for any delay or non-performance where you have not provided this information to Us after We have asked.
Price and payment.
(l) The Retrieval Charge and any additional charges for provision of the Services can be found in store and on Our website. The pricing structure may be varied from time to time.
Our liability to you
(m) If We fail to comply with these Terms, We are responsible for loss or damage you suffer that is a foreseeable result of Our breach of the Terms or Our negligence, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and Us at the time we entered into this contract. Our liability for items we store
is limited to £50 per act, not per Item, unless proof of an Item’s value can be provided by you. Acceptable proof shall be a proof of purchase/receipt for the Item.
We do not exclude or limit in any way Our liability for:
(m.i) death or personal injury caused by Our negligence or the negligence of Our employees, agents or subcontractors;
(m.ii) fraud or fraudulent misrepresentation;
(m.iii) breach of section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession);
(m.iv) breach of the terms implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 (description, satisfactory quality, fitness for purpose and samples); and
Events Outside Our Control
(n) We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under these Terms that is caused by an Event Outside Our Control.
(o) An Event Outside Our Control means any act or event beyond Our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.
(p) If an Event Outside Our Control takes place that affects the performance of Our obligations under these Terms:
(p.i) We will contact you as soon as reasonably possible to notify you; and
(p.ii) Our obligations under these Terms will be suspended and the time for performance of Our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects Our performance of Services to you, We will restart the Services as soon as reasonably possible after the Event Outside Our Control is over.
Information about us and how to contact us
(q) Luggage-Point are registered in England and Wales. Our company registration numbers are 08240052, 08977917 and 08968117 and Our address is Unit 27, Apex Business Village, Cramlington, Northumberland, NE23 7BF. If you have any questions or if you have any complaints, please contact Us. You can contact Us by telephoning our customer service team on 0330 2230913.
How we may use your personal information
(r) We will use the personal information you provide to Us to:
(r.i) provide the Services;
(r.ii) process your payment for such Services; and
(r.iii) inform you about similar products or services that We provide, but you may stop receiving these at any time by contacting Us.
(s) We will not give your personal data to any other third party.
Other important terms
(t) This contract is between you and Us. No other person shall have any rights to enforce any of its terms.
(u) Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
(v) If We fail to insist that you perform any of your obligations under these Terms, or if We do not enforce Our rights against you, or if We delay in doing so, that will not mean that We have waived Our rights against you and will not mean that you do not have to comply with those obligations. If We do waive a default by you, We will only do so in writing, and that will not mean that We will automatically waive any later default by you.
(w) These Terms are governed by English law. You and We both agree to submit to the non-exclusive jurisdiction of the English courts. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
 

Shipping

These Terms and Conditions are the standard terms for the provision of courier services by Luggage-Point UKENA Limited, a company registered in England & Wales under company number 08240052 and whose registered office is at Unit 27, Apex Business Village, Cramlington, Northumberland, NE23 7BF (‘Us’, ‘We’ or ‘Our’) and You (‘You’ or ‘Your’).
These Terms and Conditions govern the sale and provision of Services by Us and will form the basis of the Contract between Us and You. Please ensure that You have read these Terms and Conditions carefully. If You are unsure about any part of these Terms and Conditions, please ask Us for clarification.
1. Definitions
1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
Parcel – Individual packaged item
Prohibited and Restricted Items – means an item that cannot be carried on a Third Party Courier or which We do not recommend sending.
Service – means the arrangement by Us of the shipment of Your Parcel through a Third Party Courier.
Third Party Courier – the carrier partners who deliver the Parcel (including DHL, UPS, UKMail, Fedex, TNT, Yodel, Hermes, and others)
Working Day – Monday to Friday from 9am to 5pm within the UK, excluding public and bank holidays.
2. Our Obligations
2.1. We shall arrange shipment of Your Parcel through a Third Party Courier to your chosen destination.
2.2. Any enquiries should be directed through Us so that We can contact the Third Party Courier on Your behalf. If You contact the Third Party Courier directly, We may not be able to assist You with Your query at a later date and this could also affect Your right to make a claim with Us.
3. Your Obligations
3.1. You agree to ensure all information supplied to Us is accurate and complete including but not limited to:-
(i) Your name, addresses and contact information;
(ii) the recipient’s name and contact information;
(iii) Destination Address;
(iv) details of the Parcel contents; and
(v) details of the Parcel value.
3.2. Any discrepancies in the information supplied may result in a delay in transit, additional charges being incurred by You or the Parcel being returned to Us. If any additional costs are encountered by Us due to incorrect information it will be Your responsibility to indemnify Us on a pound for pound basis in respect of any costs.
3.3. It is Your responsibility to ensure that the Parcel is properly and sufficiently packaged to prevent damage or breakage during transit.
3.4. We shall not accept, and You shall not cause Us or any Third Party Courier, to carry any Prohibited or Restricted Item or anything which is illegal or unlawful for Us or any Third Party Courier to carry within the UK or, if you are posting outside the UK, under any foreign law through which the Parcel may travel. Should You do this, You agree to indemnify Us and or any Third Party Courier against any losses and/or damage that We may suffer as a consequence.
3.5. All address information supplied by You on the booking must be complete and accurate. We shall require a full postal address and cannot deliver to PO Boxes or such like. Any Parcel returned due to an incomplete or incorrect delivery address will not be refunded and any claims voided. You shall pay any additional costs We incur as a result of Your failure to provide correct delivery address.
3.6. It is Your responsibility to ensure that You select the correct service. For example, if You require a Parcel to be signed for upon delivery, it is Your responsibility to ensure that Your selected service will require a signature upon delivery.
4. Deliveries
4.1. The delivery date and times advertised are estimates only and are not guaranteed on any service. Deliveries may be delayed for reasons that are out of Our control or the control of the Third Party Courier.
4.2. On each of Our services the Third Party Courier shall attempt to deliver the Parcel at least once. If the Parcel cannot be delivered the Third Party Courier may attempt at an address within close proximity and leave details at the delivery point and/or update this information on any tracking information.
4.3. Not all services require a signature to be able to deliver a parcel and some can be left in an area the Third Party Courier deems as safe. This can include neighbours, outbuildings, porches, and other such areas on or around the delivery property. In the event a parcel is left in such a location and indicated as such on the tracking, We do not accept any liability for any losses.
4.4. Should the Parcel be held by the Third Party Courier after a missed or failed delivery attempt it is Your responsibility to contact Us to arrange collection or re-delivery of the Parcel. Failure to do this could result in the Parcel being returned and additional charges being applied.
5. Returns and/or Held parcels
5.1. When a Third Party Courier attempts to deliver Your Parcel and is unsuccessful this will then be sent back to the local delivery depot where a re-delivery or collection of the parcel can be arranged via the Third Party Courier. It is Your responsibility to arrange re-delivery or collection with the Third Party Courier.If no contact is made within 5 working days of the parcel being held (after the first delivery attempt) the parcel will then be returned to Us. It shall be Your responsibility to arrange collection of the Parcel from Us.
5.2. Subject to clause 5.3, We shall store any returned Parcel for a maximum of 10 Working Days. If, within this time, You have not contacted Us to arrange to collect the parcel, We shall dispose of the Parcel. We shall not be liable to You under any circumstances for any loss caused by Us exercising this right and due to Your failure to collect the Parcel.
5.3. We reserve the right to immediately destroy any Parcel which:
(i) contains any leaking liquid (regardless of the nature of the liquid); or
(ii) contains and Prohibited or Restricted Item; or
(iii) contains flammable or hazardous substances or
(iv) may impose a health and safety risk to Us, to any Third Party Courier or any of Our employees or those of the Third Party Courier.
5.4. If a Parcel is held by any domestic or foreign tax or customs authority then it is Your responsibility to contact such tax or customs authority, to make payment of any taxes or surcharges and to arrange re-delivery or collection with the Third Party Courier. If no contact is made within 5 working days of the parcel being held (after the first delivery attempt) the parcel will then be returned to Us. It shall be Your responsibility to arrange collection of the Parcel from Us
5.5. If a Parcel is returned to Us will shall attempt to contact You once by email (using the registered email address on the booking) and/or phone call (using the registered phone number for You on the booking). We shall not be liable for either the email address and/or phone number being incorrect.
6. Liability and Claims
6.1. Where You deal with Us as a consumer, nothing within these terms and conditions shall be deemed to affect Your rights under the Unfair Contract Terms Act 1977. For the avoidance of any doubt, when You deal with Us as a business the Unfair Contract Terms Act 1977 is hereby excluded to the fullest extent legally possible and You are further referred to additional terms relating to business clients set out below.
6.2. Nothing in this agreement shall limit or exclude Our liability for:
(i) Death or personal injury caused by Our negligence
(ii) Fraud or fraudulent misrepresentation
6.3. We shall perform the service with the appropriate level of skill and care. However, there are instances where damage to a consignment or loss of a consignment may occur whilst the Third Party Courier carries out the service. In such circumstances the liability We offer will be limited as set out in these terms and conditions. The reasoning behind such limitations of Our liability is as follows:
(i) The value of a Parcel and the amount of potential loss to You that could arise if a Parcel is damaged or lost is not something which We can easily ascertain but is something which is better known to you. In many cases it cannot be known to Us at all and can only be known to you.
(ii) The potential amount of loss that might be caused or alleged to be caused to You is likely to be disproportionate to the sum that We could reasonably be expected to charge You for providing the Service(s) under this Agreement;
(iii) It is not possible for Us to obtain cover which would give unlimited compensation for Our full potential liability to all of Our customer’s and, even if it were, such cover would be much cheaper if taken out by You (rather than Us taking out such cover and passing the cost on to you) and on that basis, it is more appropriate for You to take out such cover;
(iv) We wish to keep the costs of providing the Service(s) to You as low as possible;
6.4. In light of the above We wish to limit Our liability for any damage caused to You to levels which We consider proportionate to Our low charges for providing the Service(s).
6.5. In these Terms and Conditions, damage to You means any damage suffered by You (including any loss of, and/or damage to, a Parcel and any other loss, whether or not known to You or Us or in contemplation of You or Us at the time of entering into this Agreement), however it arises but only so long as it is caused by Our negligence, breach of duty or other wrongful act or omission (which includes any deliberately wrongful act or omission) and any breach of any of the terms of this Agreement, or any terms implied by statute (where applicable).
6.6. We investigate all claims received by Us in a fair and speedy manner, but such investigations are more accurate and are easier to perform soon after the loss or damage is alleged to have incurred and is reported to Us and on that basis, the timescales set out in this Agreement are necessary to ensure that such investigations can be performed fairly.
6.7. To the greatest extent that is permitted by law, We will not be liable for any claim for loss of profit, loss of use of an item, loss of revenue, administrative inconvenience, disappointment, or indirect or consequential loss or damage arising out of, or in relation to, the Service(s) You booked.
6.8. We shall only be liable for damage or loss caused to You if it is caused by Our negligence, breach of duty or other wrongful act or omission, and only subject to the limitations set out within this clause 6.
6.9. We shall not be liable to You under any circumstances for any indirect loss (including, but not limited to loss of profits, or loss of goodwill) or for any other special or indirect losses, costs, damages, or claims which do not arise naturally as a result of Our negligence, breach of duty, or other wrongful act or omission.
6.10. We shall not be liable for any Parcels sent that contain Prohibited or Restricted Items, these will be sent at Your own risk.
6.11. If a number of items or individually wrapped goods are sent as one through Our Service(s) they must be encased within one outer box. If You fail to do this and any package or individually wrapped item comes apart in transit, resulting in one or more of them being lost, You accept that You cannot make a claim for loss or partial loss of that consignment once the remaining items are signed for by the recipient.
6.12. Where a Parcel is sent on a Service(s) that does not require a signature and there is a valid delivery scan no claim for loss can be processed on that booking.
7. The Limitation on the Amount of Our Liability
7.1. Should We be liable for any reason, We shall (subject to these terms and conditions) only be liable to You up to the following amounts in the following circumstances:
(i) If the Third Party Courier loses or damages a Parcel We shall be liable for the amount You declared the Parcel value as at the time of booking, limited to the amount of compensation cover available as standard, or purchased in addition, on the booking. For example should the contents have been declared as £100 but the compensation cover available on the service booked is set to £20 as standard inclusive cover, and no additional compensation cover purchased, We shall only be liable up to a maximum of £20. If the service booked does not include any standard inclusive cover, and no additional compensation cover purchased, We cannot accept any liability for loss or damage.
(ii) We are only liable up to a maximum amount of standard inclusive cover on the service selected per Parcel, unless You purchase any extra compensation for the Parcel from Us at the time of booking.
(iii) Where the declared parcel value on the booking is set at £0.00 by You, no claim, regardless of the circumstances, will be processed as it will be deemed as being sent with no monetary value.
7.2. For all claims to be able to ascertain the extent of Our liability We shall require proof of the value of the Parcel. The proof of value in all cases must be a receipt or invoice for the items. We are be unable to accept website screenshots, catalogue print outs or similar item values as proof of value.
7.3. We will only be liable for the cost of replacing the contents of the Parcel and will not cover for the profit You made on the item(s) or applicable value added tax (or like tax) on such profit.
7.4. For all claims of loss and part loss We must receive a proof of loss, in addition to the proof of value, as part of the claim within 10 working days of the item being delivered or the expected date of delivery, whichever is the earlier.
7.5. Should You wish to make a claim in respect of damage to the Parcel, in addition to the above evidence, We shall require the following:
(i) Photographs showing the full extent of the damage to the Parcel;
(ii) Photographs showing the internal packaging used; and
(iii) Photographs showing the external packaging used.
7.6. We shall not accept liability on any damage claims where the packaging was not sufficient to adequately protect the contents of the Parcel unless packaged by Us. As a minimum each parcel should be in a new, undamaged cardboard box that is strong enough to carry the weight of the contents of the Parcel, the contents of the Parcel should not touch any side of the box and must be cushioned using internal packaging that is of at least 5 centimetres thick all over. This can be bubble wrap or foam.
7.7. In all events of damage the item and all external and internal packaging must be kept and available for inspection if required by the Third Party Courier. Should You fail to have the Parcel available for inspection then the claim will be rejected and We will not be liable.
7.8. Where there are no physical signs of damage to the contents of the Parcel We will not be liable and no claim will be processed in this event.
7.9. We shall not be liable for damage if You choose a service that does not have damage cover available. It is Your responsibility to check the service restrictions when making the booking.
7.10. Should Your parcel be disposed of due to it being deemed unsafe, a health and safety risk or not fit for transportation We shall not be liable in these instances.
7.11. After notification of making a claim or submitting a claim with missing documents You will have a maximum of 21 calendar days to submit a full claim or send through any missing documents. If this is not received within this time frame the claim will be rejected.
7.12. Should Your claim be rejected and You wish to appeal this decision this must be done within 7 calendar days of the rejection notice being sent. Any appeals received after this date will be rejected and We will not be liable.
7.13. We can only accept, pay and discuss any matters to do with a claim for Our Service(s) with You.
7.14. Claims can only be accepted by emailing shipping@luggage-point.co.uk with all necessary information. Claims received in any other method may be rejected and We will not be liable.
7.15. All claims will be submitted to the relevant Third Party Courier for review. We reserve the right not to conclude any claim until a decision from the Third Party Courier is received.
7.16. We reserve the right to reject any claim if any of the terms set out in this clause 7 are not met.
8. Indemnity
8.1. We shall assume, for the purposes of this Agreement, that You are the sole owner of Parcel. If any other person makes a claim against Us for loss of or damage to any such items beyond Our liability to You then You agree that You shall indemnify Us against any losses or liabilities that We suffer through that claim (including all legal costs and expenses) and You agree that We shall have no liability to You in these circumstances, regardless of whether such claims exceed any limitations of liability set out in this Agreement.
8.2. You agree to indemnify Us against any losses or liabilities that We may suffer through a breach by You of any of Your obligations set out in clauses 3 and 9.
9. International Carriage
9.1. If You request that We deliver a Parcel to a destination outside of the United Kingdom We shall not be responsible for any customs charges, import or export taxes or duties or any similar charge(s) incurred through the delivery of that Parcel and You must satisfy yourself as to whether any of these charges will become due, and if so in what amounts, before completing a booking with Us. If any such charges become due as a result of a delivery of a Parcel on Your behalf and are charged to Us by any competent authority You agree to reimburse Us fully in respect of the same within 7 working days of Our demand.
9.2. It is Your responsibility to ensure that all the correct and necessary paperwork is accompanied with the Parcel in transit and that it is fully completed and accurate.
9.3. It is Your responsibility to ensure that they have satisfied the needs of the destination country when sending a parcel through Us and that the receiver has the necessary documents or clearance to import into that country. We will not be liable for any parcels returned due to the receiver not having the necessary documents or clearance to accept the parcel. Any return charges incurred due to this will be charged to You.
10. Nature of Agreement
This Agreement shall constitute the entire contract between Us and You and this Agreement shall not incorporate, or be deemed to incorporate any provisions of any other documents. In addition, this contract and the documents referred to above shall supersede any previous contract, warranty or representation made or given by Us relating to the Service(s).
11. Variation
No variation, extension or cancellation of the expressed terms of this Agreement shall be binding upon Us unless and until it is confirmed in writing under the hand of a Director of the Company and, for the avoidance of doubt, it is declared that no person other than such Director has authority to negotiate or enter into any commitment on behalf of the Company the effect of which would or might (but for this present clause) involve the Company in any legal liability whatsoever.
12. Applicable Law
12.1. This agreement and any dispute arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
12.2. You irrevocably agree, for Our sole benefit that, subject as provided below, the courts of England and Wales shall have exclusive jurisdiction over any dispute or claim arising out of or in connection with this agreement or its subject matter or formation (including non-contractual claims). Nothing in this clause shall limit Our right to take proceedings against You in any other court of competent jurisdiction, nor shall the taking of proceedings in any one or more jurisdictions prevent Us from taking proceedings in any other jurisdictions, whether at the same time or not, to the extent permitted by the law of that other jurisdiction.
13. Statutory Rights
If you are acting in the capacity of a Consumer then these terms and conditions are in addition to Your statutory rights as a consumer which remain unaffected. The Contracts (Rights of Third Parties) Act 1999 shall not apply to this agreement.

Mail It On

Our terms and conditions
Definitions
(a) When the following words with capital letters are used in these Terms, this is what they will mean:
(a.i) Event Outside Our Control: is defined in clause m;
(a.ii) Items: goods that have been confiscated by the airport authorities and given to Us for storage;
(a.iii) Admin Charge: the charge payable to Us to retrieve any Items, the details of these charges can be found on our Website and in store;
(a.iv) Services: Mail It On – A service offered by Us which allows the repatriation of Items which have not been permitted beyond the security point between landside and airside at an airport;
(a.vi) We/Our/Us: Luggage-Point
(a.vii) Airport Desk: the Luggage-Point store or desk in the nominated airport terminal
(a.viii) Third Party Courier: the carrier partners who deliver the Items (including DHL, UPS, UKMail, Fedex, TNT, Yodel, Hermes, and others)
(b) When We use the words “writing” or “written” in these Terms, this will include e-mail unless We say otherwise.
Our contract with you
(c) These are the terms and conditions on which We supply Services to you. Please ensure that you read these Terms carefully.
(d) Any Items which are handed in to Us at the airport at which we are located will be stored for a period of 30 days from the date of receipt.
(e) Any Items which remained unclaimed for a period of 30 days from the date of receipt by Us shall become Our property and will be either auctioned, donated to charity, recycled or disposed of accordingly. Proceeds from auctioned items and unclaimed currency shall be re-distributed towards Our operational costs of providing the Services.
(f) We shall store the Items in a manner and location as We deem appropriate.
(g) Any Items held by Us will be subject to inspection and scanning by Airport detection equipment prior to being allocated to storage.
Collection of Items
(h)You have the option of Collection at the Airport Desk or delivery by Third Party Courier.
(h.i) If you choose to send Items by Third Party Courier then Our standard Shipping Terms and Conditions will apply immediately upon the Third Party Courier’s collection of the Items from Us.
(h.ii) If you choose to collect the Items at the Airport Desk then at the point of collection of the Items the relevant receipt or ticket issued at that time of storage must be produced in order for Us to release the Items. In the absence of the relevant receipt or ticket we require personal identification (passport or photo driving licence) confirming your identity as the original customer who deposited the Items. If you are collecting the Items on behalf of the original customer We require a signed form of authority from the customer accompanied by personal identification (passport or photo driving licence) of the customer.
Providing services
We will need certain information from you that is necessary for Us to provide the Services, for example, your name, address and contact telephone number. If you do not, after being asked by Us, provide Us with this information, or you provide Us with incomplete or incorrect information, We will be unable to release the Items to you. We will not be liable for any delay or non-performance where you have not provided this information to Us after We have asked.
Price and payment.
(i) The Admin Charge and any additional charges for provision of the Services can be found in store and on Our website. The pricing structure may be varied from time to time.
Our liability to you
(j) If We fail to comply with these Terms, We are responsible for loss or damage you suffer that is a foreseeable result of Our breach of the Terms or Our negligence, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and Us at the time we entered into this contract.
(j.i) Potential claims must be raised with Us within 30 days from the date of payment and must include proof of purchase for the damaged/lost Items. Acceptable proof shall be a proof of purchase/receipt for the Item. Our liability to you for Items lost, damaged or spoiled by Our negligence is limited to £50 per act not per item.
We do not exclude or limit in any way Our liability for:
(k.i) death or personal injury caused by Our negligence or the negligence of Our employees, agents or subcontractors;
(k.ii) fraud or fraudulent misrepresentation;
(k.iii) breach of section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession);
(k.iv) breach of the terms implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 (description, satisfactory quality, fitness for purpose and samples); and
Events Outside Our Control
(l) We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under these Terms that is caused by an Event Outside Our Control.
(m) An Event Outside Our Control means any act or event beyond Our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.
(n) If an Event Outside Our Control takes place that affects the performance of Our obligations under these Terms:
(o.i) We will contact you as soon as reasonably possible to notify you; and
(o.ii) Our obligations under these Terms will be suspended and the time for performance of Our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects Our performance of Services to you, We will restart the Services as soon as reasonably possible after the Event Outside Our Control is over.
Information about us and how to contact us
(p) Luggage-Point are registered in England and Wales. Our company registration numbers are 08240052, 08977917 and 08968117 and Our address is Unit 27, Apex Business Village, Cramlington, Northumberland, NE23 7BF. If you have any questions or if you have any complaints, please contact Us. You can contact Us by telephoning our customer service team on 0330 2230913.
How we may use your personal information
(q) We will use the personal information you provide to Us to:
(r.i) provide the Services;
(r.ii) process your payment for such Services; and
(r.iii) inform you about similar products or services that We provide, but you may stop receiving these at any time by contacting Us.
(s) We will not give your personal data to any other third party.
Other important terms
(t) This contract is between you and Us. No other person shall have any rights to enforce any of its terms.
(u) Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
(v) If We fail to insist that you perform any of your obligations under these Terms, or if We do not enforce Our rights against you, or if We delay in doing so, that will not mean that We have waived Our rights against you and will not mean that you do not have to comply with those obligations. If We do waive a default by you, We will only do so in writing, and that will not mean that We will automatically waive any later default by you.
(w) These Terms are governed by English law. You and We both agree to submit to the non-exclusive jurisdiction of the English courts. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.