If it's lost, let us help
You can search for your item on our database in real-time by going to our online search facility, www.airport-lostproperty.com. Searches are based on multiple criteria (Airport, date range, keyword (i.e. iPhone), and where the item was lost). Luggage-Point endeavours to respond to all enquiries within 24 hours.
You can call our dedicated team on 0330 223 0893 between 4am and 9pm daily (24 hours at Stansted Airport only).
A retrieval fee will be payable to collect your item.
If an item is claimed, but cannot be collected immediately, the following options are available:
1.) Nominated Collection – If you can arrange for a friend/relative to pick up your lost item(s), let us know who they are and when they will be in, and on satisfactory production of an appropriate form of ID (passport/driver’s licence), we can authorise the release of your item to that person.
2.) Shipping – If collection cannot be arranged, Luggage-Point can send positively identified item(s) to any address through our Shipping service. Items can be sent to you, either home or abroad, subject to the relevant retrieval charge plus applicable shipping costs.
3.) Storage – If collection and shipping are not the options for you, Luggage-Point can store your lost item(s) in our secure storage facilities for an additional period of 42 days for a standard fee of £10 per day (Maximum fee £50, including retrieval costs).
*Prescription drugs are exempt from charge
**Items collected within 30 minutes will not be subject to a fee
Note: Luggage-Point deal with items that have been lost in the airport terminal or in the cabin of aircraft. If you have not received your luggage or it has been lost by your airline, please contact your airline directly as Luggage-Point are unable to assist.
Lost Property Form
Please note, Luggage-Point do not handle luggage that has been lost or delayed by your airline. Please ensure that you contact your airline or baggage handler directly.
For full terms and conditions of this service, please click here