Customer Testimonials

Customer Testimonials

Just to say thank you for the safe return of my Amazon Kindle.   Please pass on a special thanks  to Raheela who was so helpful and, I suspect, went that extra mile  to search  for the lost item in order that it could be returned safely

Mr W. Mitchell – 14th March 2017

Thank you very much to Vicky for all your and your colleague's efforts; as well as your nice and engaging communication style. It's the first time I've ever lost anything on a flight - or to be more exact, stupidly left something ! My fault.

Mr S. Slater – 22nd March 2017

Served by Malgorzata who could not have been more helpful. She was incredibly busy but very patient whilst trying to find my lost toiletry bag and very friendly.  I have never completed this type of survey before but felt she deserved recognition. Well done!

Miss R. Morris – 1st March 2017

Luggage-Point contacted me regarding lost property following a flight from Birmingham to Glasgow.

Their help and advice was second to none and the customer service was excellent.

Their attitude and manner was polite, courteous and friendly.

A big thank you to the team.

Mrs P. Dalby – 11th May 2017

I didn't visit the store, I merely phoned to retrieve a lost item; left in the airport security tray. I have been completely astounded at the level of service I have received from your lost property office. In a world of computer generated responses and automatic menu options, your team delivered outstanding personal service, making me feel less of a numpty for leaving my item behind and more like royalty! Never have I encountered service like it. They were absolutely delightful and extremely helpful, going above and beyond to help find my item. I am overwhelmed, astounded and extremely grateful.

Mrs K. Tibbetts – 3rd May 2017

I retrieved my iPad from Edinburgh Airport this past weekend.  I want to personally thank you all for your excellent service in getting my iPad back to me. I really appreciate your attention and kindness in the process.

Thank you again

Mr M. Evans – 2nd May 2017

Just a great thank you for returning my property and well done to the staff for keeping me informed as to why their would be a delay whilst the money was brought from a secure area. Well done to everyone for a first class job.

Mr F. Wenlock – 2nd May 2017

I dealt with this service electronically as I left my laptop at the airport and I am deeply grateful and impressed at the speedy, friendly and efficient service. This is rare as a traveller these days. Many thanks

Miss C. McLaughlin – 14th May 2017