Hi there, I just wanted to send an email to express my gratitude, and let you know how impressed I have been with your customer service. I must admit, when I realised my bag was missing, I thought there'd be absolutely no chance of getting it back and that the whole process would be a nightmare. I was completely wrong, I have been kept updated from start to finish and all the staff I have dealt with have been fantastic. N called me on Saturday to tell me my bag had been found with all the contents in it, and I am absolutely over the moon. Thank you so much again for all your efforts! It really has made my week.
Dear L, I feel so impressed by the services at Manchester Lost Property that I thought it worth writing in . Truly the approach and positive straightforward and highly reassuring manner which you and your team operate with is excellent. It is absolutely wonderful and I can not think of any customer service experience to date that has been as good. Really - I don’t know how you all do it as I'm sure that you have quite stressful pressures and so forth and demanding callers. You seem calm and incredibly helpful and logical regarding your assistance and this has turned what would have been a very fraught experience into one where I felt very very confident that all would be well . The shipping on service is really super too. I would also say that you could likely increase that 20 Quid fee as for a laptop - I know I would have been OK with paying a little more ( but shush don’t tell the other customers that :-) ). Really excellent service thank you so much
Dear J, I really want to write to say how absolutely super the customer service has been which you have provided this evening for shipping the laptop out. I appreciate that likely this will mean you would be late leaving but your attention to getting this out to us is really really appreciated. Your manner on the phone is absolutely reassuring and helpful I am completely impressed. One imagines that lost luggage at Manchester is a faceless wilderness with long call waiting experiences and being passed around with no sense that any one cares - my experience has been absolutely the opposite - I would say it has been the best customer experience I have had. It was excellent ! Well done. With best wishes and sincerest thanks for your help and excellent service.
I just wanted to say a big thank you for returning my purse that I mislaid on my flight over three weeks ago! I was so relieved to hear you'd located it and even more surprised to find all my contents and cash were still inside - including a small hidden picture of my son - which is what I was more upset about. It arrived exactly as promised by DHL today as was worth every penny of the reclaim and postage fee. Please pass my heart felt thanks to all at luggage point and the person who found it and handed it in - thank you.
I got stuck at Stansted today as I was over weight with my luggage. I was doomed to go home not being able to fly until I met A.D. A. saved my day, I explained my predicament and coolly professionally said let me see if I can find you a bag and she did bless her and only charged me £10. I would be grateful if you would give A. a big vote of thanks from a very grateful customer All I could give her was a kiss and I did and she blushed and giggled It's a pity she is married😉 Maybe we should make her Prime Minister? Thank you again A!
I realised at security I lost my wallet. Panicking as there wasn't much time to get to the gate, I searched throughout Stansted. It was in Lost Property. Lady could see I was stressed & panicking about making my flight. I ran to security & realised I wasn't making it. Asked lady if I could pay to Fast-track the queue & again she could see I was in trouble & let me to the front to security! I ran & made it with seconds to spare. I would like to thank the ladies that helped me out monumentally that day. Without their kindness & sympathy I would've been stuck with no way to get home, no money to pay for transport back, friends would have boarded without knowing my situation & prepaid excursions would've been wasted. These are the types of employees you keep for life. Going above & beyond using their heart & mind to make decisions that don't affect the airline but greatly affect a customer. Due to rush I couldn't get their names, but I would just like them to know that I am eternally grateful!
Hi D, thank you for the email. I got my Kindle back within 30 minutes from your luggage point. Your people were just superb in their execution of their duties and I am immensely grateful to them all. In this modern world it is especially heartening to have had such a swift honest and helpful result.
What a fantastic team. Both people were fast, efficient and extremely helpful. I lost an expensive bracelet a week ago when I travelled from Birmingham to Sorrento and to my great surprise it had been handed in and the team were able to find it within a couple of minutes. It only cost me £8.50 which was amazing value for a great service. Thank you so much.
Just a note to thank Ian for his help in tracking down my father's wallet and arranging for this to be shipped to him.
Very helpful and professional service. Thanks.
I lost items at security terminal 1, Manchester Airport and from moment I contacted Luggage-Point they couldn't be more helpful. On my initial call, items were not found but staff reassured me that it was early days and to keep calling. By my 3rd call as I was about to return home the items were found and staff clearly explained how I could collect my items. A brilliant service and was so pleased with outcome as feared wouldn't see items again. Thanks to everyone involved with service.