Testimonials

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We recently left an iPhone at the security gates, and the phone was returned to us by your company. We were very pleased and relieved to get the phone back promptly. All communication and instructions were clear and prompt, and we were able to communicate easily by both email and telephone. Having someone at the other end of a phone was a real positive. I also very much appreciated that a member of staff rang us from the missing phone on the night we lost it, telling us it was in safe hands and was going to be handed in to lost property. This was very reassuring. This may not have been one of your staff, but it represents good communication which meant a lot to us.

K.L. 7th April 2015

To Lost Property Personnel, My husband and I would like to thank all of the staff who helped us find our lost property. We really appreciate everything they did to help us find our luggage. Once again, thank you for all of your help. It will not be forgotten.

C.M. 19th September 2014

I was delighted with the service I received having left my suitcases with Luggage-point when my flight was delayed. The staff were extremely friendly and greeted me with a big smile – which was nice as I was feeling very stressed! Using their Left Luggage service allowed me to relax and spend time entertaining the children while we waited without the hassle of struggling with suitcases in the terminal. Thank you.

M.M. 24th July 2014

Dear Madam or Sir I left an I pad on a plane at Glasgow Airport this week. I received excellent service from your staff at the airport, who replied to my email very quickly and had informed within hours that they had the item in question. It would be good if you can pass on my thanks for the quality of service I received. With thanks

T H – 14th August 2015

Dear B, I am very pleased to let you know that my black bag arrived this afternoon by DHL with all the contents intact. My life is now normal and I want to thank you and your team for all the help. This is great service with a special plus for the Edinburgh Lost and Found department! Best regards., C M

C M – 22nd August 2015

Dear team! I have no words To Thank You all!! Thank You sooo much!! You're incredible!! Best Regards!!

B S – 8th September 2015

Thank you so much for all your assistance in this matter. I can't tell how happy I was when my father's backpack was located. I wanted this trip to be something he will always remember and now all of it will be a happy memory. I will be forever grateful. Sincerely.

L K – 12th November 2015

Thank you for handling my claim so quickly and efficiently. My laptop arrived yesterday in good working order. I am so relieved and appreciative. The Edinburgh airport is joy to travel through! Warm Regards, L T

L T – 10th November 2015

Dear Manager Lost a shoulder bag in Lufthansa flight 942 , Frankfurt to Manchester. There was a prompt response to our mail and phone reporting, asking us to contact next day (Sunday). We were contacted next day, we were given clear instructions to get to the lost property office. Chris was good enough to contact me while in airport on his own initiative on Sunday at 2:30 PM. Service was courteous and for a round the world senior travellers- half way through the trip, it was a most welcome experience. Particularly among important personal data like iPad, iPhone, there was also my prescription medicine. I would thank the officer on duty and all those who enforce an effective system in place.

Mr & Mrs C.K.B 21st May 2016

Dear N, Thank you very much for your confirmation and details of the courier and shipping of the iPad. We would like to thank you all for the first rate help we have been given. Thanks very much A, J and yourself. Best regards

Mr & Mrs M.D.H 30th March 2016