Lost Property

If it's lost, let us help

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From bracelets to books, wallets to glasses, Luggage-Point is committed to reuniting passengers with their sentimental or valued items thanks to our 24 hour online service and dedicated Lost Property helplines.

Birmingham – 0121 767 7813 (Available between 9am – 5pm)
Edinburgh – 07934 281 404 (Available between 9am – 5pm)
Glasgow – 0141 848 4740 (Available between 9am – 5pm)

When searching for your item, be sure to complete our lost property form to allow our staff to search our extensive database for your property. If found, you will be required to provide identification in the form of a Passport or Photo-card Driving License and short term storage will be provided in Luggage-Point Service Area until such a time that you can pick up your item(s). All lost property will be tagged, dated and held for a period of 90 days.

Shipping of positively identified items to their owners can be arranged, subject to a retrieval charge plus any applicable shipping costs.

Retrieval Costs

Depending on the size/value of the item, the following retrieval costs apply to items handed into Luggage-Point Lost Property;

Category 1 (e.g. Books, Small Items of Clothing, Flash Drives, Neck Pillows etc) £5.00
Category 2 (e.g. Handbags, Standard clothing items, Rucksacks etc) £7.50
Category 3 (e.g. Suitcases, Mobile Phones, Cameras, Kindles etc) £10.00
Category 4 (e.g. Laptops, Tablet PCs, Jewellery etc) £20.00

Retrieval Options

If an item is claimed, but cannot be collected immediately, the following options are available:

1.) Nominated Collection – If you can arrange for a friend/relative to pick up your lost item(s), let us know who they are and when they will be in, and on satisfactory production of an appropriate form of ID (passport/driver’s licence), we can authorise the release of your item to that person.
2.) Shipping – If collection cannot be arranged, Luggage-Point can send positively identified item(s) to any address through our Shipping service. Items can be sent to you, either home or abroad, subject to the relevant retrieval charge plus applicable shipping costs.
3.) Storage – If collection and shipping are not the options for you, Luggage-Point can store your lost item(s) in our secure storage facilities for a period of 42 days for a standard fee of £10 per day (Maximum fee £50, including retrieval costs).

*(Prescription drugs are exempt from charge)
**(Items collected within 2 hours of being processed are subject to a £2 administration fee)
***(Large Items not claimed within 14 days will be subject to a £10 daily storage fee in addition to Standard Retrieval Charge)
****(Items are kept for a maximum of 90 days, after which, all unclaimed items become the property of Luggage-Point and will be disposed of accordingly)

Note: Luggage-Point deal with items that have been lost in the airport terminal or in the cabin of aircraft. If you have not received your luggage or it has been lost by your airline, please contact your airline directly as Luggage-Point are unable to assist.

Lost Property Form

Airport (required)

 Birmingham Edinburgh Glasgow

Your Name (required)

Your Address

Your Email (required)

Telephone Number

Item Lost

Item Description

Date Lost (DD/MM/YY)

For full terms and conditions of this service, please click here