If it's lost, let us help
If your item was lost from 1st June 2015, you can search for your item on our database in real-time by going to our online search facility, www.airport-lostproperty.com. Searches are based on multiple criteria (Airport, date range, keyword (i.e. iPhone), and where the item was lost). Luggage-Point endeavours to respond to all enquiries within 24 hours.
If your item was lost before the 1st June 2015, please complete the enquiry form below with a detailed description of your item and we will endeavour to get back to you within 24 hours.
A retrieval fee will be payable to collect your item.
If an item is claimed, but cannot be collected immediately, the following options are available:
1.) Nominated Collection – If you can arrange for a friend/relative to pick up your lost item(s), let us know who they are and when they will be in, and on satisfactory production of an appropriate form of ID (passport/driver’s licence), we can authorise the release of your item to that person.
2.) Shipping – If collection cannot be arranged, Luggage-Point can send positively identified item(s) to any address through our Shipping service. Items can be sent to you, either home or abroad, subject to the relevant retrieval charge plus applicable shipping costs.
3.) Storage – If collection and shipping are not the options for you, Luggage-Point can store your lost item(s) in our secure storage facilities for a period of 42 days for a standard fee of £10 per day (Maximum fee £50, including retrieval costs).
*(Prescription drugs are exempt from charge)
**(Items collected within 2 hours of being processed are subject to a £2 administration fee)
***(Large Items not claimed within 14 days will be subject to a £10 daily storage fee in addition to Standard Retrieval Charge)
****(Items are kept for a maximum of 90 days, after which, all unclaimed items become the property of Luggage-Point and will be disposed of accordingly)
Note: Luggage-Point deal with items that have been lost in the airport terminal or in the cabin of aircraft. If you have not received your luggage or it has been lost by your airline, please contact your airline directly as Luggage-Point are unable to assist.
Lost Property Form
For full terms and conditions of this service, please click here